Terms & Conditions

Detailed description of goods and/or services

HORNET JUICE SA is a business in the energy drink industry that markets DIETARY FOOD SUPPLEMENTS

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 10 days and delivery confirmed by way of courier and/or postal services.

Export restriction (Optional)

The offering on this website is available to South African clients only

Return and Refunds Policy

The provision of goods and services by HORNET JUICE SA is subject to availability. In cases of unavailability, HORNET JUICE SA will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5 % administration fee.

Customer Privacy Policy

HORNET JUICE SA shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the HORNET JUICE SA bank account, the details of which will be provided on request

Credit card acquiring and security

Credit card transactions will be acquired for HORNET JUICE SA via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by HORNET JUICE SA separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

HORNET JUICE SA takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile

This website is governed by the laws of South Africa and HORNET JUICE SA chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, as Unit 4, Gol Norge, Southgate Industrial Park, Umbogintwini,4120.

Variation

HORNET JUICE SA may, in its sole discretion, change this agreement or any part thereof at any time without notice.